AI receptionist agent
Finds a time, books the slot, sends the confirmation, reminds the day before, and reschedules when the customer cannot make it. This is work where losses come not from difficulty but from someone forgetting to call.
What it does
Books in your real calendar
Google Calendar and booking systems connect directly, so the agent sees actual availability rather than a separate spreadsheet.
Reminds and reschedules
A reminder the day before, a reschedule on request, a freed-up slot — without the receptionist being involved.
Replies in the channel the customer used
Telegram, WhatsApp or a phone call. The customer does not have to install an app or log into a portal.
How it works
- 01
Takes the booking request
The customer messages or calls. The agent clarifies the service, the specialist and the preferred time in an ordinary conversation.
- 02
Finds a slot in the real calendar
Availability comes from your calendar or booking system, not a separate spreadsheet. Double bookings do not happen.
- 03
Confirms and reminds
Confirmation immediately, a reminder the day before and an hour ahead. The reminders are what actually move the no-show rate.
- 04
Reschedules and frees the slot
If the customer cannot make it, the agent offers a new time and releases the old slot so someone else can take it.
When you need it
Clinics and medical centres
Booking across several specialists, preparation instructions, reminders. Reception stops being torn between the phone and the people in the waiting room.
Salons and barbershops
Booking with a specific stylist, rescheduling, a waiting list for slots that free up.
Field service and on-site work
Agreeing a visit window, a reminder the day before, rescheduling when the crew runs late.
What changes at reception
The receptionist stops being a switchboard. Booking, reminders and reschedules happen without them, and the human looks after the people who have actually arrived. No-shows fall not by magic but because the reminder always goes out.
Channels and integrations
- Google Calendar
- Telegram
- SIP telephony
- SMS
Frequently asked questions
Does it work for a clinic or a salon?
Yes — the booking and reminder flow is configured per industry, including integration with booking systems used in beauty and healthcare.
What if the customer only wants to speak to a person?
The agent hands the conversation to a receptionist on first request, along with what has already been discussed.
Does this work by phone, not just chat?
Yes, over SIP telephony: the agent takes inbound calls and places outbound ones.
What happens if the schedule clashes?
The agent reads real calendar availability, so double bookings do not occur. If a slot is taken in parallel, it offers the customer the nearest alternative itself.
Can it run a waiting list?
Yes. When a slot frees up the agent offers it to whoever asked for an earlier time, in order.
How does this affect no-shows?
Most of the effect comes from reminders and easy rescheduling: it is simpler for a customer to move an appointment than to silently skip it. The agent always reminds, rather than when someone remembers to.