AI sales agent
Carries the customer from the first hello to a signed contract. Answers within seconds in any channel, qualifies the lead, comes back with follow-ups on its own and moves the deal through your pipeline — inside your CRM, not in a separate chatbot.
What it does
Answers first, while the lead is still warm
Response time is the single biggest factor in converting an inbound lead. The agent replies the moment someone writes, at night and on weekends, and starts qualifying right away instead of promising that a manager will get in touch.
Qualifies against your criteria
You describe in plain words what counts as a target lead: budget, timeline, industry, company size. The agent works those questions into the conversation naturally and fills in the deal fields itself.
Never drops a follow-up
If it promised to call back on Tuesday, it calls back on Tuesday. If the customer has gone quiet for three days, it checks in. This is the part of the job a human rep drops first under load.
Works to rules, not to chance
“Never offer more than 15% off”, “never book a meeting without my approval”, “no messages after 10pm”. Important actions go into an approval queue, and every session is logged and reversible.
How it works
- 01
Picks the enquiry up in any channel
The customer writes on Telegram, WhatsApp or by phone and the agent answers in that same channel — no redirect to a web form, no “leave your details”. The enquiry becomes a deal in the CRM straight away, with its source and first contact recorded.
- 02
Qualifies inside the conversation
Questions about budget, timeline and the actual job are woven into the dialogue rather than fired off as a form. The answers land in deal fields, so a manager does not have to listen to a recording to know what kind of lead this is.
- 03
Moves the deal and sets the next step
After every conversation the agent updates the stage, writes a summary and sets a concrete next action with a date. Anything that needs your sign-off goes into the approval queue instead.
- 04
Comes back on its own
A promised call-back, a customer gone quiet, a deal stuck on a stage — the agent remembers and returns. This is the first part of the job a human rep drops once they are carrying fifty deals.
When you need it
High-volume inbound from marketplaces
Classified and marketplace traffic is plentiful but low-intent. The agent answers instantly, filters out the non-targets and passes on only the leads that cleared qualification.
Long B2B sales cycles
When weeks pass between first contact and contract, what gets lost is not the deal but the touches. The agent carries the whole thread, remembers each participant's context and does not let the deal go quiet.
Nights and weekends
A customer who writes on Saturday is writing to your competitors by Monday. The agent answers and qualifies at the moment of contact, and the rep finds a prepared deal in the morning.
What changes in the sales team
The agent does not replace the rep — it takes the first line: the answer, qualification, follow-up and CRM data entry. The rep stops working as a dispatcher and spends the time on negotiation and closing. The same headcount handles several times the enquiry volume.
Channels and integrations
- Telegram
- SIP telephony
- Web chat
- Avito
Frequently asked questions
How is this different from a sales chatbot?
A chatbot exchanges messages and cannot see your pipeline. A Diva agent works inside the CRM: it has the customer record, the deal history, the stages and the fields. It does not just reply — it changes the state of the deal.
Can it connect to our existing CRM?
Yes. Import from amoCRM, Bitrix24 and HubSpot is supported — fields are mapped automatically, with a dry run on a copy of the data first.
What happens when the agent does not know the answer?
It hands the conversation to a human along with the full context: what was asked, what has already been answered, and where the deal stands.
Will the customer realise it is not a human?
The agent does not pretend to be one unless you tell it to. In practice speed and accuracy matter more: the conversation reads naturally, and a rep steps in when the question gets hard.
What about outbound calling?
The agent works outbound over SIP telephony too — dialling, qualification, booking the meeting. The same rules and limits apply as on inbound.